It would be nice if the saw had a cap to cover over the chain tensioner screw, to mitigate this kind of problem. However, I happened to read "PJohn's" review from a year ago, and he had the same problem with the screw backing out and losing it. I asked if this was a common problem, and she said no. I called customer service, and they are sending me a 3 pack of screw tensioners. Resulting in me not being able to find the screw in all of the debris. The good news was the chain tension stayed in place! The bad news was it gave me no indication that the chain tensioner screw had come loose and fell out. A tree trimmer was electrocuted while trimming tree branches in a residential. I noticed the chain tensioner screw was gone! Somehow, the screw backed itself out of the pin, holding the cutting bar. The second thing, after finishing the Maple tree, servicing the saw, i.e., cleaning out the chain/sprocket cover, etc. Periodically, through the usage just keep on eye on the oil reservoir, and top it off when it drops to the 1/4 mark on the tank. Love the saw, however, be mindful of two things: First thing, the oil reservoir will consume approximately 0.15 fl oz (4ml) of oil in one minute (and they mean it)! I had to refill the oil reservoir two times during the cutting of the Maple tree, and once during the cutting of the Palm tree. The maple tree branch was a good 10" plus, and the Sun Joe had no problem cutting through it!
The Sun Joe cut right through both trees like butter. One was a Canary Island Palm tree, and the second is the Maple tree in the added pictures. I have already used my saw twice, on two different types of trees for extended periods of time on both trees. Being a retired Fire Captain, I was a little hesitant on the ability of this pole saw. Mighty Moe - Sun Joe! Tough little saw! I recently purchased the SWJ803E-CMO 10" 8.0 Amp Pole Chain Saw.
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